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STATIONERY & SUPPLIES

 

Process:

 

The Stationery & Supplies format will be mailed on the 26th of every month to all the employees.

 

The filled up format should be returned by the 29th.

 

The requirements of the employees will be consolidated and sent for approval to the Financial  Controller.

 

The approved items will ordered on the 30th.

 

The items will be distributed on the 1st of every month.

 

Employees are requested to plan out their monthly requirements. For any requirements during the month, the same format needs to be used.

 

An inventory will be maintained for the all the items.

 

 

Aid: Stationery & Supplies Format

 

Sr No – Item – Quantity – Purpose – Total

 

  • Assets

 

A log of all office property will be maintained in an asset book as per the attached format.

 

Also, for all assets which are covered by contracts etc, the corresponding contracts and agreements will be filed alongside.

 

The renewal dates for the contracts should be maintained as an index in the file.

 

Also a log will be maintained for all office property being carried outside the office premises as per the format attached.

 

Aids: Asset list

 

Sr No – Asset Name – Serial No

 

 

 

 

  • Approvals

 

All payments have to be authorized person. Consent has to be taken over mail or on the invoice.

 

  • Filing

 

All files have to be numbered and filed as per the serial number.

 

Different Heads (not limited to the heads)

 

  1. Quotations & Proposals
  2. Courier
  3. Contracts & Agreements
  4. Stationery – Fortune
  5. Tri-legal
  6. Miscellaneous
  7. Bank Payment Vouchers
  8. Pending Bills
  9. Expenses
  10. Internet Hathway
  11. Telephone
  12. Conference

 

  • Telephone Directory

 

A telephone directory will be maintained for all contacts. The directory will be updated on a daily basis.

 

The same will be maintained on the desktop as well as on the address book.

 

  • Employee Files

 

All employee details will be maintained in a file. The following details will be maintained:

 

Joining documents

Reference Checks

Offer letter

Employee contract

Confirmation appraisal

Performance appraisal

Salary revision

Resignation letter

Exit Interview

Any other letters

 

Ex employee details will be maintained in a separate file.

 

  • Keys

 

All employees will be given a set of front door keys.

 

A duplicate set off desk keys will be maintained in a key box with the office manager. The keys will be named.

 

  • Leave System

 

Leave cards have to be filled up specifying the type of leave in advance. If this is not possible, on rejoining the same has to be filled up.

 

Leave should be authorized by the department head.

 

The leave system should be updated with the same.

 

On the last day of the month, a statement of leaves to be deducted should be sent to Accounts for calculation of salary.

 

  • Overheads

 

Telephone: A telephone book will be maintained with every telephone where all the STD and ISD calls are to be recorded.

 

A check will be run on receipt of bills for the numbers dialed as against the ones in the register.

 

Electricity:

 

Fans, Air Conditioners, Lights should be off where not in use.

 

Printouts:

 

A book will be maintained along with the printout where the no of printouts should be noted.

 

  • Incoming / Outgoing Couriers

 

All incoming and all outgoing couriers will be recorded in a Courier Register. This register will be maintained at the front door with the office boy / security. In the absence of the office boy/ security, the register will be maintained with the office manager.

 

Page 1

 

 

Sr No Date Particulars of Incoming Couriers Courier Co. Sign
For Date Recd By

 

Page 2

 

Sr No Date Particulars of Outgoing Couriers Courier Co. Sign
Sender For  POD #

 

 

 

  • Complaint Book

 

All complaints will be recorded in the complaint book. The details as per the format will be recorded.

 

The person registering the complaint should be given a feedback on the timeframe for solving the same and should be regularly informed of further developments.

 

For a complaint to be closed, the person recording the complaint should verify the same.

 

All complaints recorded on a day should be attempted to be closed on the same day.

 

Pending complaints should be carried forward to the next day and continue to do so till they  are closed.

 

All complaints should be solved in 2 working days.

 

The format of the complaint register is as below:

 

Sr No

Date

Particulars

Name of person

Action taken

Follow up

Feedback

Closed or Pending

 

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